One3 Air Conditioning

Privacy Policy

Effective Date: 21 August 2025

1. Introduction

Welcome to One3 Air Conditioning. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you interact with our website, particularly via contact forms.

2. Data Controller

The controller of your personal data is:

One3 Air Conditioning

Website: https://www.one3aircon.co.uk/

For any privacy concerns, contact us at: enquiries@one3aircon.co.uk

3. What We Collect

When you complete a contact form on our website, we may collect:

  • Personal Identifiers: e.g., your name, email address, and phone number (if provided)

  • Message Content: any details you share in your message or query

  • Metadata: such as the date/time of submission, your IP address, or browser information (if captured)

4. How We Use Your Data

We use the data you submit only to:

  • Respond to your inquiries or service requests

  • Follow up on quotes, appointments, or customer service needs

  • Improve our communication and services

5. Legal Basis for Processing

Under the UK GDPR, we rely on:

  • Contractual necessity: to provide requested services or respond to requests

  • Legitimate interests: for optimising communication and operational functions (where appropriate)

6. Data Sharing

We do not sell or rent your personal information. We may share data with:

  • Third-party service providers (e.g., website hosting, email systems) on a need-to-use basis, and always under strict confidentiality

  • Legal authorities, if required by law (e.g., subpoenas, court orders)

7. Data Retention

We retain submitted contact form data only as long as necessary—typically:

  • For fulfilling service requests or communications, and

  • Until such time as the data is no longer needed for legitimate operational purposes

8. Your Rights

You have the right to:

  • Access the personal data we hold on you

  • Correct or update inaccurate data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re in the UK

To exercise any of these rights, please contact us at: enquiries@one3aircon.co.uk

9. Cookies and Tracking

Our website may use cookies to improve your experience. Most browsers allow you to block or delete cookies. For more info visit: https://www.aboutcookies.org.uk/

10. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of any significant changes—either via a prominent notice on our site or by updating the “Effective Date” at the top.

11. Contact Us

If you have any questions about this Privacy Policy, or your data rights:

Email: enquiries@one3aircon.co.uk